06.20.09
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Ubuntu Improves User Experience Via “Paper Cut” Campaign by Christopher Tozzi

Ubuntu developers recently announced their intention to fix a number of minor but noticeable usability bugs, which they’ve termed “Paper Cuts,” in time for the release of Ubuntu 9.10 next October.  This is a huge step in the right direction for Ubuntu, and reflects the kind of usability-oriented thinking that is central to making it a success.

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05.25.09
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Why Open Bug Tracking Fails by Christopher Tozzi

softwarebugUnlike proprietary platforms, Ubuntu allows end users to interact directly with developers through Launchpad’s bug-reporting system. In some cases, this approach allows bugs to be discovered and resolved quickly. In most situations, however, open bug tracking is a fiasco that Ubuntu would be better off without. Here’s why.

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