As WorksWithU reported last week and Canonical announced the following day, the company has released a new set of support services targeted at Windows and Mac OS X expatriates migrating to Ubuntu.  At first glance, the entry-level “Starter Desktop” package might appear a bit lackluster, at least to experienced Ubuntu users.  But that’s exactly what Ubuntu needs in order to break into the mainstream.  Here’s why.

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When Ubuntu 9.04 (Jaunty Jackalope) arrives in April 2009, Canonical plans to introduce a separate surprise as well — a new version of Landscape (image courtesy of Canonical). Never heard of Landscape? That will change in April 2009. Here’s why.

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Very few Ubuntu users, at least outside of the enterprise, pay for support.  Instead, they turn to various free resources, ranging from IRC channels to the documentation wiki to the official Ubuntu Forums, when they run into trouble.  While free support in the Ubuntu world is often quite good, it could be improved if those providing it paid more attention to a few key guidelines.

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